Hi! I’m Jack, a User Experience Consultant based in Gloucestershire, South-West England. I travel the UK (and sometimes the world) conducting usability reviews, identifying and solving problems, and making websites people love. All with a 96.5% success rate.
Brand strategy
& direction
I help your board discover your company's WHY, define your true purpose, and align your team towards common goals.
User tests &
heuristic reviews
I put your site or product in front of real users, gather qualitative insights, and show you how to make more money.
Responsive design & development
I provide design consultancy to your in-house teams, and design bespoke solutions that delight and inspire people.
Faster, better products that your customers love. Here's all the services I provide:
Every designer needs the best tools for each job.
Here are mine:
I design products that are more than pretty. I make them beautiful and usable.
Faster, better products that your customers love. Here's all the services I provide:
Every designer needs the right tools for the perfect job. Here are mine:
I design products that are more than pretty. I make them beautiful and usable.
I usually work on B2B software, that's my forte. But I also have many B2C websites and apps in my portfolio. I specialise in UX research and design for branding, websites and apps.
Usability Reports take less than a week. Full web designs take months. So it really depends long your piece of string is! The best way to find out is to have a quick call with me. No strings attached.
The best metrics are customer happiness, positive reviews, task success, and engagement. The official metrics are Jakob Nielsen's Usability Heuristics, which I measure against in my Usability Reports. There are also Web Content Accessibility Guidelines sites should adhere to, and over 85% of websites still don't in 2024! That's why UX Reviews are vital. Get in touch if you're curious about how they work.
I always make sure to help out my clients for up to 2 months after the project ends. That way, I'm there for you and I'm able to schedule in my next clients without interrupting them. For help after that, some clients love having me on retainer.
I charge £70 ($90) per hour for one-off jobs, which is reflective of my experience and specialised knowledge. If you've got a larger project in mind, you'll get a discounted rate with a fixed cost, to keep it transparent and clean. No hidden fees, just good hard work that gives you the best result.
I quote a price upfront, so that you know exactly what you're paying for and there are no surprises later. You would pay a deposit so I can start, then you'd pay in manageable instalments throughout the project. The exact cost depends on your requirements, so let's chat if you'd like to discuss what I can do for you.
I work in Greenwich Mean Time (GMT), as I'm based the UK, but I work with clients around the globe. I'm able to help out at any hour in emergencies.
I have a solution-focused approach. Whether we're iterating on an existing product or building a new one from scratch, identifying and solving your users' problems is my priority.
You might not know what problems need solving, and that's where I come in too - I'll dig deep to find out what your customers or clients really need, then provide it. Send me an email to understand my process in depth!
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